Expédition et retours

***** SHIPPING RATES & TIME ******

Nous expédions actuellement au Canada et aux États-Unis uniquement. 
Nous ne livrons pas aux boîtes postales ou aux adresses APO / FPO.

All orders are processed same day and shipped out the next business day, if order is placed before 1 p.m. EST.

* Certains codes postaux ou certaines destinations peuvent nécessiter des frais d'expédition supplémentaires. If this is the case, after the order is placed we will contact you to advise of the exact fees and confirm whether you wish to keep the order or to cancel it.

** Le temps d'expédition s'ajoute au temps de traitement. We process all orders within same day if order is placed before 1 p.m. EST. Shipping times shown above are normal shipping time. We are not responsible for additional delays for reasons beyond our control. 

REMARQUE: Shipping charges for purchases, returns and exchanges are non-refundable in case of exchange or refund. We do not assume shipping costs for items being returned or exchanged. (See our Refund & Exchange Policy below)

 

***** OUR REFUND & EXCHANGE POLICY ******

Nous voulons que vous soyez ravis de votre achat!
If you are not 100% satisfied, we have you covered with our 21-day Satisfaction or Money Back Guarantee. See details below.

Admissibilité
Items can be returned for an exchange or refund within 21 days from the date of delivery. To be eligible for a refund or exchange, items returned must be in sellable condition, be unworn, unaltered, undamaged and in their original packaging. In addition, valid tracking number or proof of delivery must be provided to us for all refunds and exchanges.

Le délai de traitement
Once returned merchandise is received, your refund or exchange will be processed within 24 hours. In the case of refund, your money will be returned via the original method of payment. Returned funds will appear in your account according to the normal timeframe offered by your bank or credit card company.

Frais de restockage
Refunds and exchanges are subject to our Restocking Fee, which is equivalent to 20% du prix d'achat de chaque article retourné, ou un minimum de 9.95 $ (le plus élevé des deux).

Exclusions
Shipping and handling costs of purchase, and refund or exchange are non-refundable. We do not assume the shipping costs of returning items, whether for a refund or exchange.